Outsourcing works when your outsource vendor isn't afraid to think like an insider. 

Qualifications:

• 12 years in insurance and health care
• Experienced in both client service and organizational management

Favorite Quote: "The goal as a company is to have customer service that is not just the best, but legendary." Sam Walton

Qualifications:

• 28 years of Medicare/Medicaid experience
• Director of the Indiana Medicare Program
• Operation Director of the Indiana Medicaid Claims Operation

Favorite Quote: "Effort only fully releases its reward after a person refuses to quit."

Qualifications:

• 21 years of healthcare revenue experience
• 18 years experience as a collection agency owner
• 5 years experience as Treasurer of AAHAM, Indiana chapter

Favorite Quote: "Whether you think you can or whether you think you can't, you're right" - Henry Ford

Qualifications:

• 7 years experience in insurance and health care
• 13 years experience in organizational management

Favorite Quote: "Your ability to make good decisions and provide appropriate counsel, depends on your level of knowledge, kindness, perseverance and grace."